Privacy Policy

This Privacy Policy explains how Techify Seattle collects, uses, stores, and shares information when you visit our website, contact us, book service, pay an invoice, use remote support, or receive onsite, remote, break-fix, consulting, or managed IT services.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

Techify Seattle may collect information such as:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing address

  • Service address

  • Device information

  • Network information

  • Account information needed for service

  • Service history

  • Support requests

  • Invoice and payment status

  • Messages, emails, texts, forms, and communications

  • Remote support session information

  • Diagnostic notes

  • Photos, screenshots, logs, or documentation provided by the customer

  • Information related to hardware, software, vendors, accounts, and services we help support

We may also collect basic website information such as IP address, browser type, device type, pages visited, referral source, and general website usage data.

Payment Information

Payments may be processed through third-party payment processors such as Stripe or Square.

Techify Seattle does not intentionally store full credit card numbers on its own website or internal systems. Payment processors may collect and process payment information according to their own terms and privacy policies.

We may receive payment-related information such as customer name, billing contact details, invoice status, payment status, last four digits of a card, transaction ID, subscription status, and payment history.

How We Use Information

Techify Seattle may use customer information to:

  • Respond to inquiries

  • Schedule service

  • Provide onsite or remote support

  • Diagnose technical issues

  • Create estimates and invoices

  • Process payments

  • Manage subscriptions and recurring services

  • Communicate about service requests

  • Document customer systems and service history

  • Recommend hardware, software, security, backup, or support options

  • Provide managed IT services

  • Coordinate with vendors when needed

  • Improve website and business operations

  • Prevent fraud, abuse, unauthorized access, or payment disputes

  • Comply with legal, tax, accounting, and business obligations

Remote Support and System Access

Some services may require remote access, screen sharing, administrative access, or review of device, account, software, or network information.

Techify Seattle accesses customer systems only as needed to provide the requested service or managed support.

Customers should close private files, websites, or applications before remote support if they do not want them visible during a session.

Sensitive Information

During technology support, Techify Seattle may encounter sensitive information such as files, business records, emails, passwords, account settings, financial data, personal photos, private messages, or customer data.

Techify Seattle will use reasonable care to protect customer information and will not intentionally access, copy, disclose, or use sensitive information except as needed to provide service, troubleshoot an issue, protect systems, comply with law, or fulfill customer instructions.

Customers should avoid sending passwords, recovery codes, private keys, financial information, or sensitive data by insecure methods when possible.

Sharing Information

Techify Seattle may share information with third parties when necessary to provide service, process payments, operate the business, or comply with legal obligations.

This may include:

  • Payment processors

  • Email providers

  • Scheduling tools

  • Remote support tools

  • Managed service tools

  • Backup providers

  • Security tools

  • Cloud service providers

  • Hardware or software vendors

  • Domain, hosting, or email providers

  • Accounting, legal, insurance, or business advisors

  • Government, legal, or regulatory authorities when required

Techify Seattle does not sell customer personal information.

Third-Party Services

If Techify Seattle helps configure, manage, or support third-party services, those services may collect and process information under their own privacy policies.

Examples may include Microsoft, Google, Apple, Stripe, domain registrars, hosting providers, backup providers, antivirus/security vendors, remote support tools, password managers, and other technology providers.

Customers are responsible for reviewing the privacy policies and terms of any third-party services they use.

Data Security

Techify Seattle uses reasonable administrative, technical, and physical safeguards to protect customer information.

However, no system, website, network, email account, device, backup, or online service is completely secure. Techify Seattle cannot guarantee that unauthorized access, data loss, malware, ransomware, breach, interception, or system failure will never occur.

Data Retention

Techify Seattle may keep customer information for as long as reasonably needed to provide service, maintain business records, manage warranties or service history, resolve disputes, comply with tax/accounting/legal obligations, prevent fraud, or support ongoing customer relationships.

Customers may request deletion of certain information, but Techify Seattle may retain records when needed for legitimate business, legal, accounting, security, or dispute-resolution purposes.

Customer Rights and Choices

Customers may contact Techify Seattle to request:

  • A copy of certain information we maintain

  • Correction of inaccurate information

  • Deletion of certain information

  • Update of contact or billing information

  • Cancellation of recurring services

  • Removal from marketing communications

Some requests may be limited by legal, accounting, tax, security, service, or dispute-related obligations.

Cookies and Website Tracking

The Techify Seattle website may use cookies, analytics, forms, embedded content, or similar tools to operate the website, improve performance, understand usage, and support marketing or advertising.

Customers can control cookies through their browser settings.

Children’s Privacy

Techify Seattle does not intentionally collect personal information from children under 13. Our services are intended for adults, households, and businesses.

Business Transfers

If Techify Seattle is sold, merged, reorganized, or transferred, customer information may be transferred as part of the business transaction, subject to reasonable confidentiality protections.

Changes to This Privacy Policy

Techify Seattle may update this Privacy Policy from time to time. The version posted on this website applies after the effective date, June 13th 2026

Contact

Questions about this Privacy Policy may be sent to:

Techify Seattle
Email: [your business email]
Phone/Text: [your business phone]